Pillar 07 · Voice & Connectivity

Voice & Connectivity

Teams Phone or hosted VoIP, the fibre and broadband under it, and the domains and DNS around it, for every office, under the same agreement.

What it is

Phones and lines used to be someone else’s problem, with someone else’s helpdesk. Under one agreement they are ours. That matters most on the bad days: the line that drops, the port that stalls, the carrier that needs chasing. One number to ring, one team that already knows the site.

The technology is straightforward now. Calls run over the internet, usually inside Microsoft Teams, and the line under it is a business fibre or broadband service sized to the office. The value is in the running: numbers ported cleanly, call flows that match how you work, installs booked before the move, and renewals that never lapse.

Who it is for
  • →Companies moving off desk phones and landlines onto Teams.
  • →Multi-site firms that want every office on one phone system and one supplier list.
  • →Anyone who has waited weeks for a line provider to call back.
What is included

In plain words

  • Teams Phone, or a hosted phone system if Teams is not the answer
  • Your numbers kept and ported; new numbers in any area code
  • Call flows set up to how you actually work: hunt groups, menus, call queues, voicemail to email, call parking and pickup, conference calls, music on hold
  • Nothing to buy for the comms room; the system lives in the cloud and is specified, installed, administered and maintained by us
  • Fibre leased lines and business broadband, with failover where the site needs it
  • Managed domains and DNS, so email and the website never fall over a lapsed renewal
  • The supplier dealt with: orders, installs, faults, bills
  • All of it supported under your existing agreement
In the portal

How it shows up day to day

Lines, numbers and renewals sit in the portal with everything else. A new starter gets a number the way they get a laptop: one request.

See the portal →

Senior engineer

Designs the call flow and stands in the comms room when the line goes in.

Assistant

Tracks the install date, checks the line is up, adds the number to the new starter.

The same job, both sides. An engineer decides; the assistant does the running around.
2006
Established
20
Years, and counting
3
London-area offices
6
Regions with client sites
8
Services, one agreement

Live service numbers, measured weekly and dated, are coming to this strip. We publish nothing we have not measured.

Questions

Questions people ask

Should we use Teams Phone?
For most of our clients, yes: one app for calls, meetings and messages, and no box in the comms room. Where a business needs call-centre style features, a hosted system may fit better. We will say which.
Can we keep our numbers?
Yes. Porting is routine; we plan it so the old line stays live until the new one answers.
Do you sell the lines too?
Yes, fibre and broadband from the carriers, ordered and managed by us, so a fault is our call to make, not yours.
Why a managed fibre line rather than one straight from the provider?
The line itself is the same wholesale product either way. The difference is what sits around it: a dedicated, symmetrical connection sized to the office, static addresses, the router and firewall specified and monitored by us, a second line for failover where the site needs it, and one number to ring when it drops instead of a carrier's queue. Slow browsing, choppy calls and half-finished cloud backups are usually the line; it is the first thing we check.

Talk to an engineer about this.

A 20-minute call, no pitch deck.

020 3021 1220Book a 20-minute call