--- title: Managed IT & Support | IT IN BUSINESS description: Your helpdesk, every device and user, and the suppliers behind them, looked after by senior engineers under one agreement. --- [Skip to content](https://www.itinbusiness.com/services/managed-it#main) [itinbusiness. EST. 2006](https://www.itinbusiness.com/new?hsLang=en-gb) [Services](https://www.itinbusiness.com/services?hsLang=en-gb)[Client portal](https://www.itinbusiness.com/portal?hsLang=en-gb)[About](https://www.itinbusiness.com/new-about?hsLang=en-gb)[Careers](https://www.itinbusiness.com/careers?hsLang=en-gb)[Contact](https://www.itinbusiness.com/contact?hsLang=en-gb)[Client sign-in](https://managed.itinbusiness.com) [020 3021 1220](tel:+442030211220)[Book a call](https://meetings.hubspot.com/mal5) Menu Pillar 01 · Managed IT & Support # Managed IT & Support Your helpdesk, every device and user, and the suppliers behind them, looked after by senior engineers under one agreement. What it is We build, maintain and keep improving the backbone of your business: the systems your people use every day. Based on a short assessment, we work to a simple, pre-agreed plan to suit your needs and budget, and become the single point of contact for everything IT, from the laptop that will not start to the supplier that will not answer. We have worked this way since 2006, with a deliberately small number of clients, so the engineers know each business well. That is what makes the helpdesk quick and the advice worth having. ## What it is like You ring, email or type into the portal. A senior engineer answers. If it can be fixed remotely, it is fixed there and then; if it needs someone on site, they come. In the background the routine work goes on: updates applied, backups checked, warnings acted on before they become faults. When something bigger comes along, the same team plans it and does it. The same people who support you day to day do the project. The usual shapes: a move to the cloud, a new office or a move, a network or security rebuild, storage and email, phones and meetings brought into Teams, an old server retired. Where you already have an IT person, or another provider for part of the estate, we work alongside them. ## The agreement One agreement covers your sites, your devices and your users. It says what is included, what is not, and what happens when your business changes. There are no surprises on the invoice because nothing goes on it that was not agreed first. Who it is for - *→*London companies of 20 to 200 people who want IT to stop being their problem. - *→*The London office of a group based abroad, which needs a local team it can trust. - *→*Firms with one in-house IT person who needs second and third line behind them. What is included ## In plain words - A helpdesk with no first line, so the person who answers is the person who fixes it - Every device, wherever it is: Windows, Mac, iPad, phone, printer - Remote first, on site when remote will not do - Monitoring day and night by our systems, with many common faults fixed before anyone rings - Patching, updates and the routine maintenance nobody sees - A clear, thought-through roadmap for all your IT, reviewed with you - Support for every work pattern: office, home, hybrid, on the move - Third parties dealt with for you: line providers, software vendors, landlords - Projects, office moves and new starters, planned and done - Reporting you can read, and the hours you have used, visible in the portal - One agreement that changes when your business does In the portal ## How it shows up day to day Every ticket, device, licence and order is in your client portal. You can raise a request in plain English, see who has it, and check the hours used against your agreement. [See the portal →](https://www.itinbusiness.com/portal?hsLang=en-gb) 2006 Established 20 Years 3 Offices in and around London 6 Regions where we run client sites 8 Services under one agreement Questions ## Questions people ask Do you have first-line engineers? No. The engineer who answers has years of experience and is expected to fix the problem there and then, rather than log it and pass it on. Do you cover out of hours? Yes, by arrangement, at a rate agreed in advance. Our systems watch your estate around the clock; engineers are on the helpdesk Monday to Friday, 8.30am to 5.30pm. Can you work with our in-house IT person? Yes, and it is common. They handle the day to day and we are the second and third line, the projects, and the cover when they are away. What is not included? Projects outside the agreement, hardware and software you buy, third-party charges and out-of-hours work, each quoted before it starts. Nothing appears on an invoice that was not agreed first. What does the helpdesk actually do day to day? The everyday things: faults fixed, access requests, new starters and leavers, printers and phones. Behind that, the devices: patches, upgrades, policies, an inventory and health check on every machine. Then the cloud: user management across Microsoft 365 and the other applications you run, file-sharing permissions kept tidy. And security: multi-factor sign-in, antivirus, updates for operating systems and applications, checked, not assumed. Is there a service level agreement, and how fast do you respond? Yes. The agreement sets out response and resolution targets by priority, and we measure against them in the same ticket system you raise requests in. Ask us on a call and we will show you the current report. Do you support Macs? Yes. Macs, iPads and iPhones are set up, managed and supported alongside Windows machines, under the same agreement. ## Not sure where you stand? Eight questions, sixty seconds, a first reading on the spot. [020 3021 1220](tel:+442030211220)[Take the 60-second health check](https://www.itinbusiness.com/health-check?hsLang=en-gb) itinbusiness. Managed IT support for London companies of 20 to 200 people, and the offices they run abroad. Established 2006. 119 Marylebone Road London NW1 5PU Registered office 720 Centennial Park Elstree WD6 3SY 1st Floor, 40 Gracechurch Street London EC3V 0BT ##### Services [Managed IT & Support](https://www.itinbusiness.com/services/managed-it?hsLang=en-gb)[Managed AI](https://www.itinbusiness.com/services/managed-ai?hsLang=en-gb)[Multi-site & International IT](https://www.itinbusiness.com/services/multi-site?hsLang=en-gb)[Procurement & Device Management](https://www.itinbusiness.com/services/procurement?hsLang=en-gb)[Microsoft 365 & Cloud](https://www.itinbusiness.com/services/microsoft-365-cloud?hsLang=en-gb)[Cyber Security](https://www.itinbusiness.com/services/cyber-security?hsLang=en-gb)[Voice & Connectivity](https://www.itinbusiness.com/services/voice-connectivity?hsLang=en-gb)[Private Cloud, Datacentre & Backup](https://www.itinbusiness.com/services/datacentre-backup?hsLang=en-gb)[IT Audit](https://www.itinbusiness.com/services/it-audit?hsLang=en-gb) ##### Company [About](https://www.itinbusiness.com/new-about?hsLang=en-gb)[Switching to ITB](https://www.itinbusiness.com/switching-to-itb?hsLang=en-gb)[The portal](https://www.itinbusiness.com/portal?hsLang=en-gb)[Let's Talk AI](https://www.itinbusiness.com/new-lets-talk-ai?hsLang=en-gb)[Locations](https://www.itinbusiness.com/locations?hsLang=en-gb)[Careers](https://www.itinbusiness.com/careers?hsLang=en-gb) ##### Contact [020 3021 1220](tel:+442030211220)[info@itinbusiness.com](mailto:info@itinbusiness.com)[Contact us](https://www.itinbusiness.com/contact?hsLang=en-gb)[60-second health check](https://www.itinbusiness.com/health-check?hsLang=en-gb)[Client sign-in](https://managed.itinbusiness.com) © 2026 IT IN BUSINESS LIMITED · Registered in England and Wales, company number 05813913 · Registered office: 119 Marylebone Road, London NW1 5PU[Privacy](https://www.itinbusiness.com/privacy?hsLang=en-gb) · [LinkedIn](https://www.linkedin.com/company/it-in-business) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : [ { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "London", "postalCode" : "NW1 5PU", "streetAddress" : "119 Marylebone Road" }, { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "London", "postalCode" : "WD6 3SY", "streetAddress" : "720 Centennial Park" }, { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "London", "postalCode" : "EC3V 0BT", "streetAddress" : "1st Floor, 40 Gracechurch Street" } ], "alternateName" : "IT IN BUSINESS", "email" : "info@itinbusiness.com", "foundingDate" : "2006", "identifier" : { "@type" : "PropertyValue", "propertyID" : "Companies House", "value" : "05813913" }, "name" : "IT IN BUSINESS LIMITED", "sameAs" : [ "https://www.linkedin.com/company/it-in-business" ], "telephone" : "020 3021 1220", "url" : "https://www.itinbusiness.com" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. The engineer who answers has years of experience and is expected to fix the problem there and then, rather than log it and pass it on." }, "name" : "Do you have first-line engineers?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, by arrangement, at a rate agreed in advance. 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