London managed IT · with an assistant in the loop · since 2006

Your IT.
Just ask.

Managed IT for companies in London and the sites they run overseas. Senior engineers on the desk, no first line to get past, and a client portal where you can see everything and ask for anything. We have done this since 2006.

2006
Established
20+
Years
3
London-area offices
6
Regions with client sites
How we work

An engineer decides. The assistant does the running around.

Every service is run the same way: a senior engineer accountable for the outcome, and software that does the logging, checking and chasing, so the engineer's time goes on the part that needs a person.

Senior engineer

Takes the call, fixes the fault, and tells you what changed and why.

Assistant

Logs the ticket, pulls the device's history, checks the licence and chases the parts order.

The same job, both sides. An engineer decides; the assistant does the running around.
Why IT IN BUSINESS

Three things you can check, not claims.

01

No first-line engineers

The engineer who answers is the one who fixes it. We have never run a first line, because the fastest fix is the one that starts with the right person.

02

Our own infrastructure

We run our own UK datacentre and our own tooling. For the systems that cannot simply become a subscription, we host, back up and recover them ourselves.

SINCE 2026

A portal you can ask

Services, licences, orders and hardware at live distributor prices, and an assistant that answers from your own data. Your engineers see everything behind it.

The client portal

See it. Ask for it. Approve it.

  • Hardware at live distributor prices, quoted and approved in a few clicks.
  • Your Microsoft 365 licences, live: what you pay for, who has what, what is spare.
  • Tickets, orders and the hours used on your agreement, without ringing anyone.
  • An assistant that answers in plain English from your own data.
managed.itinbusiness.comSAMPLE DATA
▸ which laptops can we have by Thursday?
assistant — Two models in stock at the distributor today. I have put the one that matches your standard build in a quote for your approval.
▸ how many spare 365 licences do we have?
assistant — 2 spare Business Premium, 1 spare Business Standard. Want me to assign one to the new starter?
▸ the printer on the second floor is jamming again
assistant — Ticket raised and sent to your engineer. Same fault as 12 August; I have attached that note.
Laptop · standard buildquote for approval · sample
£ ···
Who we work with

Sectors, not logos.

We partner with a small number of clients, on purpose, so the engineers know each business by heart.

Energy, oil and gasManufacturing and engineeringProperty and real estateProfessional, legal and financial servicesHealthcare and medical technologyTravel and hospitalityConstruction and infrastructureDesign, media and retailSecurity services

Including the London offices of international groups, and the sites we run for them across Europe, the US, Japan, the Middle East, Asia and Africa.

Talk to us about your IT.

A 20-minute call with an engineer, not a salesperson. No pitch deck.