Exceptional IT Helpdesk

Overview

Exceptional IT helpdesk

Increase productivity, minimise downtime and improve IT Support reporting with professional, experienced and customer focused IT Support Services.

Outsourcing your business IT Support Helpdesk to IT IN BUSINESS does not only guarantee enhanced user experience and response times but also ensures your organisation leverages our expertise and resources to improve internal processes, keep up with industry standards and align IT efforts with wider business objectives.

As your Managed IT Partner, our London based expert IT Service Desk is your business's single point of contact for all IT Support related issues and concerns.

We use industry leading service management tools and device health monitoring solutions to deliver consistent services and remote user device support.

With a no 1st line engineer policy we always aim for first contact resolution and our engineers go the extra mile to educate end-users of best practices increasing staff productivity every day.

IT support helpdesk

Benefits

Why outsource your IT helpdesk?

Tools, processes and support you need to focus on your business without technical distractions.

Save costs

Easily forecast and budget your IT expenditure with a flexible IT Support contract without the recruitment, training and management costs.

Guaranteed response time

Our exceptional helpdesk responds to 94% of logged tickets within one hour. 70% of calls are answered within 10 seconds. 

Fewer calls

Our experienced engineers are trained to resolve and escalates issues accordingly aiming to efficiently and remotely resolve incidents within the same day.

Ahead of technology

With over 15 years as a Managed IT Service Provider we have always invested a considerable amount of time and effort into being at the forefront of IT developments. 

Accountability

Continuous monitoring of your IT Infrastructure and a proactive approach to IT Support gives you the peace of mind that your business is in good hands and IT Incidents won't get in the way of productivity and business operations.

Expertise Access to external knowledge, trends and a variety of skills to compliment in-house skill sets when you need to. 
No long-term employee commitment No recruitment fees, risks or hassle, no holidays, sick days, NI or benefits, no expensive training and avoid corrective work and interruptions caused by lack of experience and knowledge.
Exposure Broad industry exposure across all levels.
Learn more about benefits of outsourcing IT

Benefits of moving to Microsoft Azure

Ongoing support Accordion description i

IT Audit process

1
Review
2
Perform IT audit
3
Present findings
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let us make a difference

Exceptional IT Helpdesk

99% customer satisfaction
95% tickets responded in 1 hr
91% same day fix
99.99% server uptime
92% fixed on first call
88% calls answered in 5 rings
100% monitored
Learn more about our IT Services