Exceptional IT Helpdesk
Exceptional IT helpdesk
Increase productivity, minimise downtime and improve IT Support reporting with professional, experienced and customer focused IT Support Services.
Outsourcing your business IT Support Helpdesk to IT IN BUSINESS does not only guarantee enhanced user experience and response times but also ensures your organisation leverages our expertise and resources to improve internal processes, keep up with industry standards and align IT efforts with wider business objectives.
As your Managed IT Partner, our London based expert IT Service Desk is your business's single point of contact for all IT Support related issues and concerns.
We use industry leading service management tools and device health monitoring solutions to deliver consistent services and remote user device support.
With a no 1st line engineer policy we always aim for first contact resolution and our engineers go the extra mile to educate end-users of best practices increasing staff productivity every day.
IT support helpdesk
Why outsource your IT helpdesk?
Tools, processes and support you need to focus on your business without technical distractions.
Easily forecast and budget your IT expenditure with a flexible IT Support contract without the recruitment, training and management costs.
Our exceptional helpdesk responds to 94% of logged tickets within one hour. 70% of calls are answered within 10 seconds.
Our experienced engineers are trained to resolve and escalates issues accordingly aiming to efficiently and remotely resolve incidents within the same day.
With over 15 years as a Managed IT Service Provider we have always invested a considerable amount of time and effort into being at the forefront of IT developments.
Continuous monitoring of your IT Infrastructure and a proactive approach to IT Support gives you the peace of mind that your business is in good hands and IT Incidents won't get in the way of productivity and business operations.